Delivery Information

We offer free of charge delivery for all orders over £25 placed via this website with a UK delivery address. For orders under £25 delivery is charged at £3.30. You can also pay for express shipping at £3.99 which includes tracking. 

Please note, express shipping is not available during Seasonal Periods such as but not limited to Christmas and New Year. We apologise for any inconvenience this may cause. 

Please note, typically orders placed before 2pm Monday-Friday will be dispatched that day. Orders received after 2pm or on weekends will be dispatched the next working day.

Delivery will take between 2 - 5 working days to UK addresses. If you select express shipping your delivery will arrive within 2 working days (for orders placed after 2pm please add an additional day). 

Should your order be delayed at all, please do not hesitate to contact our customer service department using the contact us page.

Returns Information

At Pasante Healthcare, the UK distributor of sebamed, we always aim for our products to reach you in perfect condition.

If you are not 100% satisfied with your purchase, you can return your order within 30 days from the original purchase date and get a full refund. 

When returning the product please note it must not have been used and must be returned in the state you received the product and be returned in the original packaging. Please also email sales@pasantehealthcare.com to confirm that you are returning an item to us. We will only issue a refund upon receipt of the product, unused, in its original packaging. 

If for whatever reason you're not happy with your purchase please visit the contact us page to contact our customer service team who will be happy to help.  

Payment Information

On your bank statement you will simply see SP* SEBAMED UK and then Pasante Healthcare Ltd telephone number should you have any issues with your order.